Returns & Refunds Policy

Refund Policy

At Brustool, we are dedicated to providing solutions that keep you organized, focused, and ready for any job. We believe in the quality of our products and recommend using them for at least 14 days before considering a return. If you’re not satisfied after 14 days and are still within our 60-day money-back guarantee period, please contact us at hello@brustool.com.

Cancellation Policy

Any order changes or cancellations must be requested within 24 hours of placing the order. After this period, we may not be able to accommodate changes, as your order may already be processing. If you cancel within the 24-hour window, your refund will be processed within 7 business days.

60-Day Money Back Guarantee

We are confident in the benefits Brustool provides, and we encourage you to experience them fully by using the product for at least 14 days. If you are still unsatisfied, you may request a return within the 60-day guarantee period. Please note that any shipping fees (if applicable) are non-refundable.

To initiate a return, please reach out to our support team by completing the form on our Contact Us page or by emailing us directly at hello@brustool.com. Including your Order Number or the Name and Email Address used for the order will help expedite your return.

Damaged Items

We package our products carefully to ensure they arrive in excellent condition. Items are considered damaged if they have a defect or are physically broken upon arrival. Damaged packaging (such as dented boxes) with an intact product inside is not classified as damage.

If your item arrives damaged, please contact us within 72 hours of delivery at hello@brustool.com with a clear photo of the damage. We will determine if you qualify for a replacement at no additional cost. We do not offer refunds, replacements, or returns for items damaged due to regular wear and tear, misuse, or improper use.

Shipping and Delivery

While we strive to ensure timely delivery, we cannot be held responsible for delays outside our control, including those caused by couriers, customs, or other shipping issues. For delivery-related issues, please contact the courier directly. We are not liable for lost, stolen, or delayed packages.

Incorrect Shipping Address

Please double-check your shipping address at checkout. If an error is found, notify us within 24 hours of placing your order. Failure to inform us within this timeframe may result in a non-eligible resend or refund.

Policy Updates

We reserve the right to update this Return & Refund Policy as necessary. Customers are encouraged to review the latest policy version before purchasing or using Brustool products. By purchasing and using our products, you indicate acceptance of this Return & Refund Policy.